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YoungMinds Parents Helpline – Access Support

During Mental Health Awareness Week, V4CE hosted YoungMinds to raise awareness about their offer of support to parents of young people who may experience mental health and behavioural challenges. This was the second webinar we hosted with YoungMinds and we were pleased to have over 20 non-profit organisations in attendance.  

The YoungMinds Parents Helpline is particularly well placed to address the challenges of BME parents, providing access to intepreters in over 200 languages. They also provide for other circumstances, with accomodations available to those who are visually impaired, and a chat service as an alternative to calling. Their team has a variety of specialisms, from neurodivergence to bullying, meaning that the support recieved is targeted to your needs.

YoungMinds have offered us a summary of their vital work, should you or your stakeholders need support with caring for children and young people.

YoungMinds is a leading UK charity dedicated to the mental health of children and young people. We understand the profound impact a struggling young person can have on their entire family. To address this, we offer the YoungMinds Parents Helpline—a resource designed to support parents and carers who are concerned about their child or young person’s mental health. 

Comprehensive Support at Your Fingertips 

The Parents Helpline provides assistance through the following parts of our service: 

  • Telephone: For direct and immediate support. 

  • Webchat: For those who prefer digital communication. 

  • Email: For detailed inquiries and support. 

Additionally, our robust Parents Page on the YoungMinds website offers an array of useful information, and we ensure our services are accessible to everyone through language translation and other accessibility supports. 

Why Reach Out to Us? 

Many parents and carers feel isolated and overwhelmed when navigating mental health challenges with their child or young person. Our helpline is a private and confidential service staffed with experienced, trained advisors who can offer advice, guidance, and signposting for the needs of any child or young person up to the age of 25. We are here to listen, understand, and help. 

Engagement and Insights 

Through the work of our Parent Engagement Officers, our mission extends beyond immediate support—we aim to involve parent voices in every facet of our service development. Jill Walsh and Vernon Samuels, our dedicated Parent Engagement Officers, spearhead a range of engagement activities designed to raise awareness of the Helpline while gathering invaluable insights from parents and carers. These insights are crucial for continuously enhancing our services to meet your needs more effectively. 

We encourage you to connect with us if you're a parent seeking guidance or part of an organisation or group that supports parents and carers; engaging with our Helpline not only provides you with support but also contributes to the broader efforts to support young people’s mental health. 

For a more in-depth look at our services, please visit the YoungMinds Parents Page here: YoungMinds Parents Helpline 

or reach out to Vernon and Jill via email: 


Together, we can ensure that no parent or carer has to face their child’s mental health challenges alone. Join us in making a difference in the lives of young people and their families across the UK. 

Non-profit organisations, particularly those working within BME communities, are invited to get in touch with Vernon or Jill if they think their communities may benefit from them coming and talking about the services directly. 




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